Privacy Policy

Last updated: 9 February 2026

This Privacy Policy explains how Anslow Building Surveyors (“we”, “us”, “our”) collects and uses personal data when you visit our website, request a quote, contact us, or use our services. We are committed to protecting your privacy and complying with the UK GDPR and the Data Protection Act 2018.

1. Who we are

Data Controller: Anslow Building Surveyors.

Contact: enquiries@anslow-building-surveyors.co.uk
Phone: 07850 407671

2. What data we collect

  • Contact details: name, email address, phone number.
  • Property details: property address, survey type, property type/value (if provided), and any message content you submit.
  • Technical data: IP address, device/browser info and pages visited (for security and basic performance monitoring).
  • Communication records: emails and messages relating to enquiries and service delivery.

3. How we use your data

  • To respond to enquiries and provide quotes.
  • To arrange and deliver surveys and related services.
  • To manage bookings, customer support and admin tasks.
  • To maintain website security and prevent abuse.
  • To comply with legal obligations (e.g. accounting records).

4. Our lawful bases for processing

  • Contract: where processing is necessary to provide our services or to take steps before entering a contract.
  • Legitimate interests: responding to enquiries, operating our business, and keeping our website secure.
  • Legal obligation: tax/accounting and regulatory requirements.
  • Consent: where required by law (for example, if we ask you to opt-in to marketing communications).

5. Sharing your data

We do not sell your personal data. We may share it with trusted service providers who help us run our business (such as website hosting, email systems, and technical infrastructure). These providers only process data on our instructions and are required to keep it secure.

6. International transfers

Some of our providers may store or process data outside the UK. Where this happens, we ensure appropriate safeguards are used (for example, adequacy regulations or approved contractual protections).

7. Data retention

We keep personal data only as long as necessary for the purposes set out above:

  • Enquiry data: typically up to 12 months unless you become a customer or ongoing correspondence requires longer.
  • Customer/project records: typically up to 6 years to meet legal and accounting obligations.

8. Your rights

You have rights under UK GDPR, including the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (in certain circumstances)
  • Restrict or object to processing (in certain circumstances)
  • Data portability (where applicable)
  • Withdraw consent (where consent is the lawful basis)

To exercise your rights, contact enquiries@anslow-building-surveyors.co.uk.

9. Security

We use appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, disclosure, alteration and destruction.

10. Complaints

If you’re unhappy with how we handle your data, please contact us first so we can help. You also have the right to complain to the Information Commissioner’s Office (ICO).

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top will change when we do.

Related: Terms of Service